Orders placed before 10am AEST, Monday to Friday will be dispatched the same business day (excluding public holidays & weekends). All orders receive full tracking information, communicated via email at the time of dispatch. All orders require a signature upon delivery unless otherwise stated by the customer.
DHL ON DEMAND SERVICE
Lucy Folk offers an on demand service. Schedule delivery, release signature, leave with neighbour, collect of service point, provide alternative address, place the parcel of vacation hold.
All international orders over $350.00 USD are eligible for free shipping.
CUSTOMS & DUTIES
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. The customer takes full liability for all postal charges, return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes. Please note - we cannot undervalue orders, or mark them as a gift. In addition, some orders may experience customs delays
New Zealand: 1-2 days
Asia Pacific: 2-3 days
Europe: 3-4 days
USA & South America: 3-4 days
NEED MORE HELP?
Please feel free to contact us with any questions.Email us at firstname.lastname@example.org Customer Service Hours Monday–Friday 9am–5pm AEST